Game online store delivering a faulty item they have not refunded/exchanged.

I bought a Hisense Fridge from game online ( order number ***) in November 2021, and they delivered a dented fridge, when I asked them to either change the fridge or refund me, till this date (24/03/2022), they have not done so, they have been MIA and the email correspondence with them dating back to November ( on the day they delivered the Fridge) is there, but no actions have been taken.

I would not recommend Game, I don't even see myself buying any Hisense item.