SS
Sellinah S
1 reviews | Active since Dec 2021
05 Dec 2023, 11:49
Game online store bridging their terms and the worst part they are not even communicating, if you buy at game online expect delays even further delays
I bought airfryer Game online on the 26th November 2023, their delivery terms are 2-5 business days, till today I have not received my order, I have been calling from Friday and customer service support tells me that they have escalated the matter, yesterday I called and I was told the same thing as well, I'm getting tired of Game with their games they are playing with me if they are not capable to deliver my order then refund me, then I will buy else where I won't struggle to get my order.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
05 Dec 2023, 16:12Hi Sellinah, thank you for reaching out. I'm sorry, your order hasn't been delivered and you've been chasing the delivery. This is not the experience we want you to have. Rest assured, the matter has been escalated and you will be reverted to.
Game's reply05 Dec 2023, 16:12
Official
Hi Sellinah, thank you for reaching out. I'm sorry, your order hasn't been delivered and you've been chasing the delivery. This is not the experience we want you to have. Rest assured, the matter has been escalated and you will be reverted to.
SS
Sellinah S's updateReviewer Update
06 Dec 2023, 17:15I did not get the help I needed, I rep**** to the email, then I called again the customer service, then they told me that they checked with the courier company and I will get my delivery today, it's 17:08 now the delivery has not been done, then I called again then the lady that assisted me told me that the courier company delivers from 8:00am-12:00pm so from her side she will escalate, I'm done with this, can I get a refund?? I no longer want it I had to call Friday, Monday, Tuesday and today to follow up and yet I'm not getting my order, I will buy else where they will take take me serious and not send me from pillar to post. I hope I will not be fighting for my refund.
I've had it with Game, they have 0 % communication and updating you about the order.
I've had it with Game, they have 0 % communication and updating you about the order.
SS
Sellinah S's update06 Dec 2023, 17:15
Reviewer Update
I did not get the help I needed, I rep**** to the email, then I called again the customer service, then they told me that they checked with the courier company and I will get my delivery today, it's 17:08 now the delivery has not been done, then I called again then the lady that assisted me told me that the courier company delivers from 8:00am-12:00pm so from her side she will escalate, I'm done with this, can I get a refund?? I no longer want it I had to call Friday, Monday, Tuesday and today to follow up and yet I'm not getting my order, I will buy else where they will take take me serious and not send me from pillar to post. I hope I will not be fighting for my refund.
I've had it with Game, they have 0 % communication and updating you about the order.
I've had it with Game, they have 0 % communication and updating you about the order.
Game's replyOfficial
08 Dec 2023, 11:12Apologies for the delay. Your query was escalated to the complaints team, and I saw they were in touch with you.
Game's reply08 Dec 2023, 11:12
Official
Apologies for the delay. Your query was escalated to the complaints team, and I saw they were in touch with you.