Game online Store a ****

If I could give this retailer zero stars for customer service it would be too much. Game advertised a SAMSUNG 40 INCH SMART TV on special. I went into the store to purchase my TV only to be told that there was no stock. However when I checked online there was stock available for online purchase. I proceeded to purchase my TV through their online purchase facility. This was on the 25 November 2018. The item was delivered on 4 December 2018. I immediately called the call center on the same day to inform them that the TV I ordered and paid for was a SMART TV. The one delivered was not a SMART TV.

I was informed that the correct TV would be delivered, but that they do not know when or even whether they have stock of the item or not.I made numerous follow up calls to determine when my correct item will be delivered, only to be told that they don't know and that someone will call me back. When I ask to speak to a manager, the manager is always busy. So basically no one at the call center can tell me when my correct item will be delivered. To date no one has called me back. It seems to me that Game does not care whether I receive my item or not. They have taken my money, are earning interest on it and can't/won't tell me when I will receive my correct TV or whether they in fact even have it in stock or not. Game please tell me how long you intend keeping my money without delivering my item?