Game Online store

I ordered an essential product from the Game online store and it has been saying "In progress" for a week. Their online chat does not work and neither does their customer service line. I have also tried to contact them on Facebook. It is frustrating to spend some much money and not know where your item or money is while the company keeps quiet. There are multiple complaints on the Facebook page with hardly any response from Game. It is scary that they are not being held accountable and people are falling into the trap of ordering, what Game has classified as an essential product without any feedback.