Game online store

I ordered a TV online from the Game online store on the 2nd October. Policy states 3 to 5 days delivery. 5 business days passed but no TV. I phoned to enquire but no reason was given why it is not delivered. I would of been notified within 24 to 48 hours what is happening but no correspondence what so ever. I phoned again and waited another 48 hours without correspondence again. Emailed a couple of times got back an email and again looking into it. 11 Oct the online status changed to dispatched. Phoned on the 15th Oct to find out where it is and the TV is still lying in the warehouse. Now one thing I cannot understand is why it is so difficult to deliver a TV that is stocked at Game branches. Is there pride in such a company? I can guarantee not to buy anything online from Game again as this first time experience with such a lack of interest in the customer really proves to me its not worth my time and money. There are brilliant companies to shop from online and would rather support them even if I shall have to pay a little more. Henry