Game Online – Still No Refund After Failed Transactions & ************** Against Capitec Clients!

I’m extremely disappointed with the shocking service I’ve received from **Game Online**.

On **21 March 2025**, I tried to purchase a laptop using my **Capitec Bank account**. The first two transactions failed — yet the money was immediately deducted from my account both times. I then used my **FNB account**, and the third attempt went through with no issue.

I contacted Game on **24 March** to request a refund for the two failed Capitec transactions. I was asked to send proof of payment, which I did *immediately*. According to their own refund policy, the money should have been returned **within 2 days**. That never happened.

I’ve followed up multiple times, only to be sent from pillar to post. Eventually, I was told it would take 7–14 days. After waiting patiently, I followed up again — only to be told the case is with their finance team and they *don’t know why it’s delayed*. Still no refund. No communication. No apology.

What’s most frustrating is how this delay **only seems to affect Capitec clients**. I know other customers who used FNB, Standard Bank, or ABSA and got refunded much faster. This clear **************** against Capitec clients** is unacceptable and a **violation of consumer rights**. All customers deserve equal treatment — no matter which bank they use.

Game, you’ve failed to treat me with fairness and dignity. I’ve now escalated this matter to the **Consumer Goods and Services Ombud**.

**Fix this. Refund me. And stop discriminating against Capitec clients.**