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BD
Babalwa D

1 reviews | Active since Sept 2015

21 Sept 2025, 13:02

Game online Sold Me a Defective TV, Now Ignoring my request to collect the TV

I purchased a Hisense TV from Game Online, delivered on 2 August. The TV has had issues from the start — it can’t play DStv or Showmax properly, which defeats the whole purpose of a smart TV.

I reported the problem on 27 August and requested a collection/refund. Since then, I’ve been stuck in a loop of endless, fruitless emails and phone calls. After a few days Hisense sent me a firmware update that didn’t work — I informed them the same day. A full week later (on 20 September), a Hisense technician showed up at my house without any prior arrangement only to try the exact same failed firmware update.

I’ve now sent countless emails and called many times, four of those emails asking Game to collect the defective TV. They have not collected the tv. The TV is boxed up, unused, and sitting in my home like a monument to their customer service failure.

This has been an infuriating, time-wasting experience with zero accountability from Game. I paid for a working product. What I got was a defective unit and radio silence.

Avoid Game Online at all costs. You’re not just buying a product — you’re buying problems, and you’ll be left to deal with them alone.

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Replies (2)
BD
Babalwa D's update22 Sept 2025, 15:53
Reviewer Update
I received a call from Natasha, who informed me that a Hisense senior technician would be sent to address the issue. When I asked what would be different with the senior technician, I was called rude and told that I had been disrespectful in previous interactions with Roshni. This labelling is a surprise to me, as I have only been seeking a resolution at my own expense and time: asking direct questions, requesting clear turnaround times, and making it clear that I am not pleased with unnecessary back-and-forth with no clear solution.

Regarding the technician visit last Saturday, I had asked him to leave after the failed software update, as he had no further solution to offer and was simply lingering around my house and family without addressing the issue. If that is rude, so be it.

Given that the technician was unable to resolve the issue and after 3 weeks of ineffective support (as reflected in my previous email communication with Game), collect the defective TV and issue a full refund.

Kindly confirm the date of collection and the turnaround time for the refund once the TV has reached your warehouse. Thank you.

BD
Babalwa D's update23 Sept 2025, 10:20
Reviewer Update
This is completely unacceptable. I did not purchase a TV from Hisense. This is Game’s responsibility—Game sold me a defective TV, and I have asked many times that it be removed from my premises and that I be refunded in full.

The TV became faulty in less than a month from the date of purchase. This situation reflects a blatant refusal to take accountability and provide the refund I am rightfully owed.