Game online should close down.

Dear Game online.

I think it would be a good idea to close your online department because no customer should be treated like this.

I have been waiting for my order that I have placed two weeks ago on the 25 January and still didn’t receive my order. It seems like none of your employees knows what they are doing, or at least the ones I have been dealing with.

To make matters worse during this time frame no one phoned me at all except one lady. I can’t even tell you how many times I had to phone to find out what is happening to my order.

Here is some context.

I ordered a tv unit via your online store on the 25th of Jan 2024. Before I placed the order, I checked on your website which store have stock. I saw that Game Menlyn does have stock. I waited 2 days, and no one phoned me I had to phone them. I was informed that they don’t have stock. Okay I can understand that. I called your online support they then informed me that Game Wonderboom does have stock. Once again, they also don’t have stock. So, I asked them to do a refund. A few days passed and I didn’t see any refund on my account. I called your online support again; they said that a refund was never processed.

Fast forward to the 1st of Feb 2024

I got an email on the 1st of Feb informing me that my order is ready for collection at Game Menlyn. I called them and asked what is going on as my order is ready for collection. I was then informed that they don’t have the stock and that the stock is at Game Ermelo. I didn’t have a problem with that as I really wanted the unit I ordered. I did ask how I will get my stock and was informed that Game will deliver my order. On the 5th of Feb I called your online support to enquire about the delivery. They lady informed me that she will phone me the next day. That she did. Well done! The lady informed me that the currier will deliver my unit on Wednesday the 7th of Feb. this also didn’t happen. Today is the 8th of Feb and guess what? Still no delivery. no one knows where the stock is or when it will be delivered?

Is this how you treat customers ? One thing is for sure I will NEVER support game again.