Game online shopping.....NEVER AGAIN!!!

After buying a dishwasher online on the 24th of November and paying for it the same day, I'm extremely disappointed in the level of unprofessionalism and poor work ethic displayed by the Game online team. I have spend so much of my time and money following up from Game regarding my order and I just got taken from pillar to post by the Game online call centre agents. I thought I finally had a break through on the 6th of December when I was able to speak to Rihanna from their back office who made promises about how my issue had been escalated and how she would contact me with feedback, all lies!! I last spoke to Rihanna on the 7th of December and she assured me that I would be receiving an email "shortly" after the call with delivery details, but nothing came through. No surprise there. I tried to phone her again on the 8th and this time there was no going through at all, I was just kept on hold for the longest time until I gave up. Now I am so sick and tired of this whole drama that I don't even want that dishwasher anymore, I JUST WANT MY MONEY BACK. Game should go back to the drawing board with this online shopping business because right now it's just pathetic.