GAME ONLINE SHOPPING SERVICE SHOCKING!!

I WILL NEVER PURCHASE GOODS ONLINE FROM GAME AGAIN. AFTER PURCHASING A WASHING MACHINE BLACK FRIDAY IT WAS DELIVERED 2 WEEKS LATER BY THEIR COURIER WITHOUT CONFIRMING DELIVERY. THEY JUST ROCKED UP AT MY HOUSE WHILE I WAS AT WORK, & MY 13 YEAR OLD SON HAD TO ACKNOWLEDGE DELIVERY WHILST LIVING IN DANGEROUS TIMES I WAS NOT PLEASED AT ALL. UPON OPENING THE BOX WE NOTICED THE PAINT DEFECT & DESPITE NUMEROUS EMAILS & CALLS THE MATTER HAS STILL NOT BEEN RESOLVED. I HAVE REQUESTED THAT THE MACHINE BE REPLACED AT NO COST & TODAY IT IS THE 18/01/2019 AND I'M STILL WAITING. I'M NOT HAPPY WITH THEIR SERVICE I'VE RECEIVED THUS FAR & IF THIS IS THEIR WAY OF GETTING RID OF THEIR REJECTS I'M CERTAINLY NOT ONE OF THEIR VICTIMS. MAY THIS BE A LESSON TO MANY OUT THERE WHO THINK SHOPPING ONLINE IS CONVENIENT.