Game online shopping is pathetic and embarrassing. Can never cancel / return an order.

I have had the most frustrating experience trying to cancel an order with Game. It is clear that they are not remotely ready offer online shopping, their e-commerce processes are archaic.

28 Apr 2020: I ordered an HP Laser Jet Printer and a box of paper for R4000

28 Apr 2020 (later that day): Found a better offer elsewhere, could not cancel on the website so called the call center. Agent confirmed order would be cancelled and I would be refunded to my credit in 7-10 days. Agent confirmed order would definitely not be dispatched. Could not give me a reference number because "thats not how their system works.". Agent said would email somebody to take care of it (!).

29 Apr 2020: Received email that my order was on its way. Naturally called the call center again (each time is min 20min hold time). Agent said order had not been cancelled but they could stop the dispatch. Again could not give a reference number.

6 May 2020: Order arrived at my residence. I did not accept delivery.

6 May 2020: Received delivery confirmation email from Game.

The date of this review is 29 June 2020. I have called the call center at least once a week since order delivery, and each time agent can only escalate to relevant department.

STILL NO REFUND RECEIVED.

Incredibly underwhelming pathetic customer service experience, personally I recommend purchasing at Takealot even if items are more expensive, since return process although incomparable to Amazon and USA ECommerce businesses is a lot more palatable.