Game online shopping gives me a headache

Hellopeter I bought urn at game online shopping on de 18th of April de delivery date was de 25th of April thy did nt deliver I called 2 check why dey did nt deliver thy told me my order was canceled due 2 no stock and thy will refund me in 3 to 7 working days thy will send email 2 send my account number even today am still waiting everyday wn I call thy always tell me stories plssss help me as am nt de one Hu canceled de order why should thy give me a run around 2 refund me pls u are my lst hope dis is giving me stress everyday 1200 is a lot of money