PL
Phadimane L
1 reviews | Active since Sept 2024
02 Dec 2025, 13:14
Game online shopping
Never order online at game. Their delivery process is the worst. When you call you get rude ladies at the shop. Even the delivery company is the worst Wumdrop. I will never ever order online. Worst customer service.
I will come back and update you if anyone reaches out to me. Let’s see what they do with customer complaints. They might not even address them
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Replies (6)0
Replies (6)PL
Phadimane L's updateReviewer Update
02 Dec 2025, 13:21By the way I still haven’t received my order
PL
Phadimane L's update02 Dec 2025, 13:21
Reviewer Update
By the way I still haven’t received my order
PL
Phadimane L's updateReviewer Update
03 Dec 2025, 19:00 Let me be very clear: your response is dishonest, dismissive, and an insult to any paying customer’s intelligence.
You are still pushing the narrative that I “did not answer my phone,” yet you called me this morning, promised delivery, and STILL failed to deliver. So what excuse are you hiding behind now?
Yesterday, I missed a call and phoned the driver back in under 15 minutes. I was literally walking to the gate. He refused to hand over my order because he decided to mark it “return to sender” before even giving me a chance. That is pure negligence. And instead of fixing it, you now want to blame me?
Your courier also called and promised the issue would be sorted. Nothing happened.
Today, Game called and again promised delivery. Still nothing.
Today, Game called and again promised delivery. Still nothing.
Let’s call this what it is: a complete failure on your side, zero accountability, and absolutely no respect for the customer. You can't even deliver an order that is paid for. And then you respond with this weak excuse as if I’m the problem?
Under the Consumer Protection Act (CPA), this is a breach of contract and a failure to provide service with reasonable care and skill. You are legally obligated to deliver paid goods within a reasonable time — something you’ve clearly failed to do on multiple occasions.
At this point, I am done entertaining your empty promises.
I do NOT want delivery anymore. Change my order to PICKUP immediately. I will collect it myself because clearly your team and your courier are incapable of doing the most basic part of an online sale.
Sort it out. I’m tired of being disrespected by your incompetence.
PL
Phadimane L's update03 Dec 2025, 19:00
Reviewer Update
Let me be very clear: your response is dishonest, dismissive, and an insult to any paying customer’s intelligence.
You are still pushing the narrative that I “did not answer my phone,” yet you called me this morning, promised delivery, and STILL failed to deliver. So what excuse are you hiding behind now?
Yesterday, I missed a call and phoned the driver back in under 15 minutes. I was literally walking to the gate. He refused to hand over my order because he decided to mark it “return to sender” before even giving me a chance. That is pure negligence. And instead of fixing it, you now want to blame me?
Your courier also called and promised the issue would be sorted. Nothing happened.
Today, Game called and again promised delivery. Still nothing.
Today, Game called and again promised delivery. Still nothing.
Let’s call this what it is: a complete failure on your side, zero accountability, and absolutely no respect for the customer. You can't even deliver an order that is paid for. And then you respond with this weak excuse as if I’m the problem?
Under the Consumer Protection Act (CPA), this is a breach of contract and a failure to provide service with reasonable care and skill. You are legally obligated to deliver paid goods within a reasonable time — something you’ve clearly failed to do on multiple occasions.
At this point, I am done entertaining your empty promises.
I do NOT want delivery anymore. Change my order to PICKUP immediately. I will collect it myself because clearly your team and your courier are incapable of doing the most basic part of an online sale.
Sort it out. I’m tired of being disrespected by your incompetence.
PL
Phadimane L's updateReviewer Update
03 Dec 2025, 19:45And just to make things worse, when I checked the WumDrop tracking link today, it shows “customer not available.” That is a straight-up lie. No missed calls. No SMS. No attempted delivery. Nothing. They didn’t even TRY to contact me.
How do you mark a customer as “not available” when you never reached out once? This is beyond incompetence — this is dishonesty. You can’t just fabricate statuses to cover your own failure. It’s insulting.
I’m genuinely shocked at how comfortable WumDrop is with lying on official delivery updates. If I didn’t check the link myself, you would’ve continued pushing the false narrative that I am the problem, when all I’ve experienced from both Game and WumDrop has been excuses, disrespect, and zero accountability.
It’s disgusting at this point.
This isn’t just bad service — it’s negligence and misrepresentation, which is a clear violation of the Consumer Protection Act (CPA). Customers have the right to accurate information and honest communication. Not doctored delivery statuses and **** excuses.
This isn’t just bad service — it’s negligence and misrepresentation, which is a clear violation of the Consumer Protection Act (CPA). Customers have the right to accurate information and honest communication. Not doctored delivery statuses and **** excuses.
I am tired of being **** to. Do better.
PL
Phadimane L's update03 Dec 2025, 19:45
Reviewer Update
And just to make things worse, when I checked the WumDrop tracking link today, it shows “customer not available.” That is a straight-up lie. No missed calls. No SMS. No attempted delivery. Nothing. They didn’t even TRY to contact me.
How do you mark a customer as “not available” when you never reached out once? This is beyond incompetence — this is dishonesty. You can’t just fabricate statuses to cover your own failure. It’s insulting.
I’m genuinely shocked at how comfortable WumDrop is with lying on official delivery updates. If I didn’t check the link myself, you would’ve continued pushing the false narrative that I am the problem, when all I’ve experienced from both Game and WumDrop has been excuses, disrespect, and zero accountability.
It’s disgusting at this point.
This isn’t just bad service — it’s negligence and misrepresentation, which is a clear violation of the Consumer Protection Act (CPA). Customers have the right to accurate information and honest communication. Not doctored delivery statuses and **** excuses.
This isn’t just bad service — it’s negligence and misrepresentation, which is a clear violation of the Consumer Protection Act (CPA). Customers have the right to accurate information and honest communication. Not doctored delivery statuses and **** excuses.
I am tired of being **** to. Do better.
Game's replyOfficial
04 Dec 2025, 13:00Hi Phadimane, I am so sorry to hear that you have not received your order as of yet. Kindly be advised that we will follow up with the store to rebook the delivery for you. An agent will get in contact with you as soon as they received an update. We apologize for the delay.
Game's reply04 Dec 2025, 13:00
Official
Hi Phadimane, I am so sorry to hear that you have not received your order as of yet. Kindly be advised that we will follow up with the store to rebook the delivery for you. An agent will get in contact with you as soon as they received an update. We apologize for the delay.
PL
Phadimane L's updateReviewer Update
05 Dec 2025, 13:31I told you I don’t want delivery anymore. I want pick up at centurion game. I will fetch the things myself. There’s a reason why I want those things. I wanted to use them. Now I had to go to my trip without using them. Change the order to pickup…. Tired of this useless back and forth. Please don’t try to convince me, I want pickup not delivery anymore
PL
Phadimane L's update05 Dec 2025, 13:31
Reviewer Update
I told you I don’t want delivery anymore. I want pick up at centurion game. I will fetch the things myself. There’s a reason why I want those things. I wanted to use them. Now I had to go to my trip without using them. Change the order to pickup…. Tired of this useless back and forth. Please don’t try to convince me, I want pickup not delivery anymore
Game's replyOfficial
06 Dec 2025, 15:18Hi Phadimane, thank you for reaching out. Kindly be advised that your query has been escalated to our management team for urgent assistance. Kindly advise if you received your order as of yet?
Game's reply06 Dec 2025, 15:18
Official
Hi Phadimane, thank you for reaching out. Kindly be advised that your query has been escalated to our management team for urgent assistance. Kindly advise if you received your order as of yet?