Game Online shop? More like Online circus.

We purchased a freezer just before lockdown for !R3000. Defy Freezer arrived, when we unpacked it, noticed scratches and dings on it, could of been shop soiled. Logged a complaint and sent pics. Customer service reps were surprised it did not come in a box and just plastic wrapping. At that point we gave Game 2 options at this point, refund or replace. We escalated the query, we needed feedback asap as lockdown was about to happen. We were called back on Monday afternoon by a Game manager who seemed to think we had been speaking to Defy. At this point I had run out of patience, I had paid Game, given them a week to deliver a freezer that was clearly not new. Honestly shopping on gumtree would've been more effective.

So at the point of speaking to the manager I instructed him to pick up his scratched freezer and give me a refund. Game picked up the freezer and informed us it would take 21 days to effect the refund... guess what, its now MAY, and no refund. I do not expect anything better from Game and will never buy anything from them again. I just need my money back from this *********** retailer.