Game online - service stinks - worst I've ever had.

Good day,

I would like to voice my disappointment in the horrific customer service i have had dealing with Game online stores.

When I ordered the ¾ size electric blanket for an elderly family member on the 29th April 2020. I paid for the product immediately by using my credit card. I received an email a while later stating Your order .....has been placed. Our delivery promise is Essentials 5-7 working days. Non-Essentials post lockdown., you can check the status of your order by logging into your account.

1) Around the 7th May 2020, I called various customer service numbers, after trying to check on my account, as per email from Game - stating check your status... My orders showed NOTHING outstanding. The online LIVE CHAT was non-existent. The phone line kept me holding 35 minutes. Only after that did a lady answer saying that she would ask them to update the system, so that i could find out where the order was. I mentioned the live chat; online login etc not working - telling her to mention it to whom it concerns.

2) On the 13th May 2020, I called again. After holding for 32 minutes, i spoke to Zaid... who said there was no stock of that electric blanket. After holding on quite a bit longer, he returned to say that they had managed to find some stock and it would be delivered by courier on the Thursday 14th May 2020.

3) Today, the 19th May 2020 - I called again since i had STILL NOT received the order.. Once again I held on for 18 minutes and eventually spoke to Zaid.... who said there was still no stock. I asked for a refund.

The fact that it's been 4 weeks and there has been no communication or update from Game Stores at all about not having stock. I've got an 81 year old lady who has been waiting for her electric blanket for all this time. If they said no stock available originally, i never would have ordered it in the first place. There are no response emails sent to these email addresses, nor to the Live chat. The phone lines take forever to be answered, if one hasn't been cut off by the time it is answered. The people I have spoken to on customer service have been pleasant and apologetic but the rest of the service absolutely stinks.

I expect my credit card refund ASAP and a confirmation that you have received and read my email.