Game online service not adhering to its terms and very unproffesinal,poor customer service

I purchased a fridge from game online service ,which I thought it will be quick, easy and reliable, I placed the order on 27 Nov 2017 and paid for it the next day by EFT, today marks 9 days since I placed my order and no delivery has been made as yet , as per their terms delivery must happen between 3-5 working days but today is the 9th day and I still don't have my order. Firstly no communication was sent to me to notify me that payment was received until I made a follow up 2 days after payment only then when I sent an email my order status changed to in process that was last Thursday 30 Nov 2017 . I have been making calls to game online from Monday 04 Dec 2017 and every time I get a different person who tells me the my order is in process and does not give me clear answer as to when my order will be delivered the only thing they know is to give ref numbers that are not helping at all and log tickets that never gets resolved. I have been trying to reach the manager since Monday to ask about my order but the manager cant be reached on their phone and their email keeps bouncing back after holding for about 15 min all I'm being told is that its very difficult to get hold of the manager they also struggle which made me think that if they struggle internally to get the manager how will I get hold of them as an external party. I have sent emails to the web support email address to date I never got any feedback ,I locked tickets on my account no response was given, the status on my order still remains in process in 9 days this shows that people are not doing their work to show that orders are processed and delivered. I am very frustrated and disappointed because I fully paid for my order and now I'm struggling to get it with no valid reason, all I want is my money back because game online failed me as a customer. Game online service is so unprofessional and they don't have customer service at all I will never use game online service ever rather stick with take a lot people that know how to serve people.