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NJ
Nicole J

1 reviews | Active since Oct 2018

15 Oct 2018, 10:52

GAME Online Service / Delivery Time Frames - Pathetic!!

Game Online is as pathetic as walk in game stores... I am at my wits end now. I ordered a bicycle for my daughter on the 2nd October - paid same day - instant EFT. I am STILL waiting for the bike and have gotten NO communication from Game what so ever. I have phone 3 times already and each time it is the same story. "we will escalate" ; "we will follow up"; "You will receive an email from the relevant department"; "they are sourcing the bike"- BUT when I ordered the bike - it was in stock and would be delivered within 3 - 5 working days. It is now the 15th of October and still NO bike. Then I asked about cancelling the order and a refund - to get told it takes up to 21 days for a refund!!!! My payment was instant - Game did not wait 21 days for their money, why should I?????? I have a daughter who is now not going to get her present... How do i explain that to a 2 almost 3 year old?? I informed the call agent today that I want the bike by Friday or my money back by Friday. and again - "We will get back to you as soon as the department responds"... Come on GAME - pull yourselves towards yourselves!!!!!

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Replies (3)
NJ
Nicole J's update15 Oct 2018, 12:08
Reviewer Update
Hi, that is fine and well, but I expect that bike by the end of this week or a refund. I have been told 3 times already that it has been escalated and that someone will contact me, etc. So i really have little faith in this response.
NJ
Nicole J's update19 Oct 2018, 12:18
Reviewer Update
so... i got a call from Game - apologizing profusely, AFTER my review on hello peter - then on MONDAY i got a sms to say: DEAR CUSTOMER, YOU WILL RECEIVE AN SMS FROM OUR COURIER CONFIRMING DELIVERY OF YOUR ORDER. THANK YOU FOR SHOPPING WITH GAME. It is now FRIDAY - i have gotten no sms, no correspondence and once again my daughter does not have a bike!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i have been waiting since the 2nd October - i paid same day, did everything and STILL no BIKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GAME you are pathetic and your service is disgusting!!!!! so please do tell me now - where is my child's bike?????? I am beyond mad and tired of GAME!! i want this bike TODAY - pathetic pathetic pathetic service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PS. I was not joking when i told your call center agent that i expect a free damn helmet and pads after all this nonsense!!!!!!!!!!!!!!!!!!! I am tired of waiting GAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will i get the BIKE this year perhaps???? maybe i can make it a Christmas present now instead of birthday...
NJ
Nicole J's update19 Oct 2018, 12:31
Reviewer Update
and it gets even better!!!!!!!!!!!!!!!!!!! call your call center and YES i am mad and yes i said your service is BULL****, so your agent said she does not need to speak to me when i am swearing at her - i did not swear at her. so she dropped the call, seriously!! give your staff some damn training!!!!!!!!!!!!!!!!!!!!!!!!!!!! so now the bike is with dawn wing - now i must contact them - ***??????? you need to ensure that your parcels get delivered, why am i now having to phone around and find out where my parcel is????????????????????????? i want it today!!!!!!!!!!!!!!!!!!!!!!!!!!!!