Game online service and management is a disappointment

I placed an order online with game on the 28th of September, on Friday October 1st I logged a support ticket requesting status update on my order and until this day I have not received a response on this ticket. Tuesday 5 October I called online support and they told me my order is being processed, I keep calling everyday after that and kept getting the same response. Thursday I received an SMS alerting me that my order has been dispatched, on that after only 1 of the 5 items I ordered arrived and still there was no explanation for the other items. Friday morning 8 October I call support again and fortunately this time I get ahold of a gentleman who looked who tried to find where my items are held up, only to find that they are out of stock, at this point I am frustrated because this has not been relayed to me, I asked for a refund on my order. At this point I have spent over R150 on airtime on this and 2 weeks later I still don't have my items. Monday 11 October I go to the support chat on the website and they telling me my refund is being processed, I have been getting the same response days following that. What upsets me the most is that there is no communication on status update, I have suffered 2 weeks with no fridge