VS
Velile S

1 reviews | Active since Dec 2018

12 May 2020, 14:06

Game Online (********) is Pathetic and Shambolic

Game Online is Pathetic and Shambolic

On 24 April 2020, i wrote: Game Online is Pathetic and Shambolic I made on online order of 8 essential items on 29 March 2020.

To date, i have received only 4 of those items (over the different deliveries).

Today, i received an email from you confirming that all my items have been delivered. I called your contact centre and they could not give me an acceptatble answer to why the delivery of my items has to happen individually and probably take 4 months.

You should have not bothered with this shambles you call an online service.

On 24 April 2020, Game (Rina Taute) Responded: Game's reply: 24 Apr 2020, 16:38 Good day,

We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.

We have logged your request with reference number # 464037

The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 72 hours for a response.

Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.

Rina Taute Group Customer Service Advisor MASSDISCOUNTERS, t/a Game

To Date, i am yet to get a response to my query as per your response and i still have not received my outstanding good. Dare i say it, you are starting to look kinda funny in the light... Similar to ********.

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Replies (1)
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Velile S's update14 May 2020, 11:16
Reviewer Update
I responded to your email at 08:41.