1 reviews | Active since Feb 2021
Game online ****
Guys, please don't order food and non-food items at the same time from Game online store.
Guys, be careful when you order from Game stores online. They will not deliver your order, they will claim that they have delivered and will refuse to refund you.
On the 1st of February 2021, I made an online order which included both food and non-food items (order ***). that first week I received the non-food items only. By the following week on the 10th of February I queried the food items which have not being delivered to me to date (25/02/2021). I have followed up several times ****h, 15th, 19th, 21st and 24th) with Games stores with no success. I even asked for a refund since they are failing to deliver my food items.
Mymoenie Abrahams emailed me on the 6th February 2021, informing me they have no stock for an item in my food order.
Kauthar Abrahams emailed me twice on the 10th February 2021, asking if I received order and asking for my phone numbers.
Kauthar Abrahams emailed me on the 15th February 2021, apologising for the delay and informing me that they are looking into the query.
Ruqaiyah Forbes emailed me on the 21st February 2021, informing me that the money for the food item that was not in stock was refunded to me.
Unfortunately for me the rest of the food order has not been delivered and no refund for these items was processed.
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us and the delay this has caused you.
We have an agent dealing with this matter to resolve it as soon as possible and will revert back to you regarding any feedback.
Once again we do apologize for the inconvenience caused.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us and the delay this has caused you.
We have an agent dealing with this matter to resolve it as soon as possible and will revert back to you regarding any feedback.
Once again we do apologize for the inconvenience caused.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
