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Jackie R

1 reviews | Active since May 2015

10 Jan 2024, 16:30

Game Online Sales - Terrible After Sales Serivce

Poor after sales servicešŸ˜”I am disgusted with the aftersales service i received after purchasing online. Before I placed my order I phoned the online department to confirm whether the pool i wanted came with a pump. After asking them 3 times in the same call, they said yes. Pool arrives and guess what no pump.... So I emailed, and emailed and eventually someone got back to me, they sent it for review, and all i got was that the canal walk store confirmed that it didnt come with a pump. My anger comes in that I was told that it did come with a pump by online sales consultant and she is not held liable for this. I only placed the order because i was told it came with a pump. HORRIBLE! ended up paying for a pump. Wasn't even offered a discount on a pump via them. Staff are not held accountable for their errors!! I WON'T EVER RECOMMEND GAME ONLINE OR USE THIS SERVICE AGAINšŸ˜”šŸ¤¬

0
Replies (8)
Game
Game's reply10 Jan 2024, 18:11
Official
Hi Jackie, thank you for getting in touch. I'm sorry, for the misinformation due to an error on the website. Your query will be escalated, and you will be reverted to. 
JR
Jackie R's update11 Jan 2024, 09:05
Reviewer Update
Hi, there was no error on the website, just wasnt clear on the advert, so that is why I phoned and asked before placing my order. My biggest issue here is I was told that there was a pump only for there not to be one and no responsibility was taken by Game and I was just expected to accept it as, I would like to be refunded for the cost of the pump that we had to pay out of pocket due to ill informed staff.
Game
Game's reply11 Jan 2024, 09:39
Official
Your query has been escalated and your request will be logged on your reference. 
JR
Jackie R's update16 Jan 2024, 07:19
Reviewer Update
Wow, again.. waiting and waiting... escalating the request but it is now the 16th January 2024 and have had no follow up call, email, sms. Clearly you have absolutely no respect for customers. Your rating goes down further and further and you just don't seem to care.
Game
Game's reply16 Jan 2024, 09:57
Official
Hi Jackie, I'm sorry, you haven't been contacted regarding your query. If was escalated to our complaints team and they will be in touch with you. 
JR
Jackie R's update23 Jan 2024, 13:19
Reviewer Update
Sjoe... you would think that this would have been resolved already... Get an email saying they have tried calling me but I have had no missed calls, emails sent, phone calls made... and no response...
JR
Jackie R's update09 Feb 2024, 16:41
Reviewer Update
The 9th February 2024, still no resolution to the issue this is P%ss poor service. Especially for a company of your size. You think you would want to fix your reputation. How far does one have to go, and how much extra money and time must be spent on getting a problem solved that both parties can be happy with in the end??? How many more review sites should I go to? I guess we will have to see
Game
Game's reply09 Feb 2024, 18:58
Official
Hi Jackie, I'm sorry, your issue hasn't been sorted. It is being dealt with by a senior complaints colleague.