Game - Online Return and Refund up to....

I have ordered a gas cooker on 21 August and requested a refund and return on the same day. This item was advertised wrongly on the website and the color was incorrect. I have logged this issue almost 10 times now. The only answer I get is we are waiting for headoffice for assistance. The agent was supposed to call me back. That never happened. I am out of ideas. They say I had u days to take this item back to any store. When I asked is this true, they said we have to wait for headoffice to approve it and let the store know. 7 days is long gone and still nothing from Game.

This service makes you so angry. This has been my worst online shopping experience for returns and refunnds.