Game online refund system is like a horror movie or nightmare !!!!!!!

I am an online shopper and l am shocked that companies like Game online store that l as a customer think are great at customer service and communication are so horrible at the way they do their business. First of all l place an order on the 6th of June and my payment method was instant EFT .

I only received part of the items l ordered on the 9th of June and l was so stressed because l thought some of the items l bought were lost by the courier . When l checked on my game online account that's when l realized that they had cancelled two items that were on my order without even informing me . Why does a company sell items and takes money for those items but they don't have stock of those items ???????

To make matters worse l am extremely disappointed and frustrated because no one from their sales or online team dared to inform me that they don't have stock of the items l had purchased or even tried to offer me alternatives of available brands that l could choose .

Up to now they are still holding on to my money and a few days ago thats when one of them said they can't refund me because l had not given them my banking details . So basically they cancelled some items in my order and folded their hands and waited for me to tell them to refund me and for me to also send them my banking details .

I am so disgusted by their poor customer service and their poor communication . If they want to know how to deal with online customers especially refunds they must take notes from other companies like Takealot or Makro .

If l paid instant EFT why can't a company also pay for my refund instantly the same way. Now l must wait for more than 2 weeks to get my funds and they keep on saying sorry but l am inconvienced and not getting my money that l need to use to get what they could not offer me .