Game online purchase-unacceptable lack of customer service

Good day.

I have bought a washing machine as well as a tumble dryer (Defy) from Game on the 15 August 2022. Received it on the 18 August. I logged a call with the call center and a technician came out to look at the tumble dryer which is faulty-on/off switch. He came out and fixed it. At the second attempt to use it the switch again did not work neither the timet. I contacted Defy who td me to contact Game. I logged the fault with Game and sis not get a response from them until I phoned again a week later demanding to speak to a manager. Manager not available and never bothered to return my call. When eventually someone phoned me-not a manager-I was told that a technician from Defy has to come out and then send them a report as I told them that I don't want it fixed I want a replacement because it should be brand new. I bought a new machine and can't even use it due to the inability to switch it on and timer that is not working. Technician came out said he will file his report. . It's now been almost 2 weeks since the technician was here. I call everyday to find out what is going on and have no joy with anybody. They keep confirming they waiting for approval. I phoned head office and was pit in contact with an online manager because this was an online purchase but since speaking to him it has been 5 days and I still do not know what is happening. I bought it I paid immediately. I paid almost R5000 for the machine and it isn't right that I have to wait more than 2 weeks and still no replacement or even a call. If this is not sorted I will log a complaint with the ombudsman and I will bombard social media with this horrible experience and unreliable service from Defy and Game.