Game online purchase - TERRIBLE

We bought a TV from the Game online store. We accepted delivery on 22 February 2022. As it was in a sealed box we left it feeling it was safe while we finished our decorating. We finally opened it on the 5 March when we discovered that screen was cracked. We immediately contacted Game and sent the photos as requested. We received no feedback and had to continuously call them as no response was received to my emails. Their call centre kept advising that they are waiting for their store to arrange for collection of the TV and I was not allowed to speak to someone senior despite repeated requests. Today on the 18 March I arranged for the TV to be delivered to their Cradle Stone Mall branch as suggested by the last consultant I spoke to, only to have my daughter have to deal with people who couldn’t help and kept her waiting while referring the matter to another department. She was finally told that the issue is with their legal department and they couldn’t say how long this process would take