Game online purchase of fridge

On 26/11 I purchased a fridge online. After numerous phone calls due to long delivery turn around, I received the fridge on the late afternoon of 06/12. I did not receive any feedback or contact from the store handling my order or the courier company to say when the item was arriving. On 1 of my many follow up calls the online team got hold of the courier who said they'd be delivering that day. Fast forward to having received the fridge. I noticed the morning after plugging it in that it was dented and damaged at the back and had a dent on the inside ceiling. I called the online team and logged it and sent pictures on 08/12. They advised that the complaint would go to the store to resolve. Since then I have called for feedback repeatedly. Its been escalated and an alert has been put on it. I have received no feedback to date. No contact at all from the store. At this point I just want a refund so I can go elsewhere. It is the festive season and i have family coming. Imagine the inconvenience of not having a fridge at this time! The absolute waste of money having to purchase daily for meals and snacks daily so that it doesn't spoil. This is extremely unfair. I have given time for festive season delays but it is now ridiculous