Game online purchase

I bought an xbox from Game on the 07/07/2020 online,after phoning customer service to follow up when the order will be release,I was told nobody can tell me when dispatch will happen,the only thing that they can see is that I placed an order,what kind of *********** business works in this way? I was told delivery will take 7 -10 working days,you also can't cancel the order after 7 days,Im still waiting for goods that I PAID for,and Game just couldn't pull their weight,I will NEVER buy any item from this *********** bunch,ever.