RH
Rosemary H

1 reviews | Active since Jul 2013

04 Jan 2023, 15:00

Game Online Purchase - extremely poor service!!!!

Placed an online order for stationery, money was deducted for the full order. Later (after following up endless times through calls) on I was informed that some items on the order were out of stock. Getting the delivery for some of the items which were said to be in stock was a mission impossible. Part of my order was delivered after I spent more than two hours on phone calls being tossed around between customer care and stores where my orders were coming from. I am still waiting for the rest of my order and refund for the items out of stock.

WORST SERVICE EVER. I DON'T RECOMMEND ANYONE TO BUY ONLINE FROM THIS STORE.

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Replies (1)
Game
Game's reply18 Sept 2026, 12:55
Official
Good day Rosemary,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Once again, we apologize for the inconvenience caused throughout your journey with us.

Kind Regards,
Game Hellopeter Team