Game online purchase

Good day

I have bought me 2 Led Lights by Game store online On the 11 December 2019 however, am still waiting on my order every time its a different story its been a week already how come they don't know the address to delivered the stock to. I give them all my details the service that am receiving its bad I contact them yesterday again they just say its on its way they have my money already know that am asking them to cancelled my order know they are saying that I must wait 14 days if I want to cancelled my order game online store is very bad. #338502 Order number ***