1 reviews | Active since Jun 2020
Game online platform is no business at all.
On the 12th of June I made an online purchase at Game and I received an email from them on the 18th confirming that my order has been dispatched. I still haven't received my order or any communication from them after that and I've since sent them two emails with no response on any of them, I've also tried calling the customer service line but no one picks up and at one stage I stayed on that line for about 20 minutes but no agent came to my assistance.
This store is really acting in misleading and unconscionable conduct which fails to protect and promote my economic interests, as a customer. The mkst annoying part of all of this is that you can't get anyone to assist you as you bought online and the means of contact provided by the store are of no use.
The last person I dealt with, a lady by the name of Reegan Johnson, who no longer works for Game, said she got an email from the head office acknowledging that my product was lost in transit and that a new product is being dispatched to the courier company. I'm still waiting on that order.
I've spent over 6 hours on the line with the consultants at Game, where I was doing the calling, and that has since cost me more than the value of the product I've been waiting for since the 12th of May, not June.
I'm really not getting any assistance with this. I can't even request for a refund as it will equally take as long to action that too.
The last person I dealt with, a lady by the name of Reegan Johnson, who no longer works for Game, said she got an email from the head office acknowledging that my product was lost in transit and that a new product is being dispatched to the courier company. I'm still waiting on that order.
I've spent over 6 hours on the line with the consultants at Game, where I was doing the calling, and that has since cost me more than the value of the product I've been waiting for since the 12th of May, not June.
I'm really not getting any assistance with this. I can't even request for a refund as it will equally take as long to action that too.