Game online - pathetic service & incorrect fridge delivered.

I purchased a fridge on Black Friday - 26th November 2021. The incorrect fridge was delivered. I sent several emails and phoned many times to get my correct fridge as they delivered a cheaper fridge that I did not order. I received no response to all my emails nor any proper communication telephonically. All I was told was that the query has been escalated. I phoned again on Thursday 9th December with the call center agent advising she has escalated it, I told her this was said previously and I want to speak to management. I was advised they are in a meeting and assured me I would receive a call back. Today the 12th December I have still not received a call from management. I am sitting with no fridge and waiting for Game stores to collect this Fridge. At this point I want a refund and for them to collect this fridge. DO NOT buy from Game or at least not from anything online. They will blatantly ignore your emails and no one cares to provide feedback when you phone. I am still waiting for a call back!!!!! Collect your wrong fridge.