GAME ONLINE... PATHETIC AND **********!!!!!!!

Absolutely the worst experience from Game online. I placed an order on the 25/11/2021 and it still hasn't been delivered. I've followed up about 5 times and each time I get told the item needs to be dispatched from Gateway in dbn to JHB as they have stock. They keep saying that they'll call the store to check why it's taking so long. Then I call in on Fri the 10/12/2021 to enquire again, and was informed that they got hold of gateway and they actually dont have stock. I advised that I'm from JHB and asked if they can then check which store here has it and I'll collect it myself. I was told that Game Alberton has 6 of the item and that they will liaise with their online team to arrange collection accordingly. I was told that I will receive an email as soon as the online team allocates the stock. I was told to call in once I get the mail. I did receive an email later that evening indicating that my item has now been dispatched. I called in on Sat 11/12/2021 to advise that I got the mail.... Just to be taken back to hearing that Gateway doesn't have stock and they're still checking... Right back to square one. This after recieving confirmation the day before that the item is being arranged from Alberton and recieving an email indicating the item is dispatched. Ive been very understanding up to this point and have accommodated all the excuses I've been given, but saying that something has been dispatched and then saying you have stock is absolute ***** and I will not tolerate that. I've been advise after every call I've made that I will be called back.... Not one call back to date. I asked to speak to a manager, he sends a message back to say he's busy....this even after me advising that I'm going to take this to social media. He told his poor consultant to tell me that he'll call back... I'm obviously not holding my breath. This is horrible, ********** and pathetic service. Game you should be ashamed to be in the market with this level of service, in this day and age where companies are struggling to survive... It's disgraceful! On a bit of a positive note, every consultant I've spoken to was pleasant and respectful and I'm very thankful that you guys tried to help(very rare in today's call centers) . It's really a shame that your Company leaves you exposed to face the heat, with excuses that no doubt just filter down from your seniors. Game you are so fortunate to have a Frontline team like this to take your flack.... Please do them a favour and try to make life a bit easier for them by sorting out your logistics and ********** behaviour, as I'm sure I'm not the 1st client nor the last, that they will have cover your behinds for....and I apologise for taking out my frustration on the poor lady I spoke to on Sat.... You were great and none of it was directed at you. It's the 13/12/2021, and still no response from the manager. Apparently Game doesn't have concerns of being exposed....