kM
kristine M
1 reviews | Active since Feb 2013
05 Apr 2025, 18:51
Game online order never again
I'm so disappointed with game my aunt wanted a Tumble dryer for a while and decided to sell her car to get what she needs to be comfortable as she is not a spring chicken and deserves comfort as a minimum so when she asked me on the 24th to order this I did paid and delivery came in on the 26th she Battles with mobility and also wasn't comfortable using it until she had been shown her son offered and arrived to assist that Sunday as he also does not live near his mom like me and when he arrived he noticed this dent the machine had fallen or something and it was still delivered 5000 is a lot of money to pay and to receive something broken how would you feel if this was your mom or aunt or any family for that matter or yourself come on man reported it the 1st of April and we still have no resolution it's the 5th already this is unfair
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Replies (5)0
Replies (5)
Game's replyOfficial
06 Apr 2025, 09:42Hi Kristine, thank you for reaching out. I'm so sorry that you're still awaiting feedback. This is certainly not the experience we want you to have. Rest assured, the matter is being dealt with by a senior agent and you will be reverted to.
Best regards,
Game's reply06 Apr 2025, 09:42
Official
Hi Kristine, thank you for reaching out. I'm so sorry that you're still awaiting feedback. This is certainly not the experience we want you to have. Rest assured, the matter is being dealt with by a senior agent and you will be reverted to.
Best regards,
kM
kristine M's updateReviewer Update
07 May 2025, 22:22Good day upon waiting 7 weeks for a response we get told no it's declined as we had to log it within 7 days which we actually did I have since sent a mail with all my proof of everything but my elderly aunt cannot deal with this stress I really hope game resolves this before it's too late it is so unfair it's been raining in kzn non stop and she has not touched the tumble dryer
kM
kristine M's update07 May 2025, 22:22
Reviewer Update
Good day upon waiting 7 weeks for a response we get told no it's declined as we had to log it within 7 days which we actually did I have since sent a mail with all my proof of everything but my elderly aunt cannot deal with this stress I really hope game resolves this before it's too late it is so unfair it's been raining in kzn non stop and she has not touched the tumble dryer
Game's replyOfficial
15 May 2025, 10:59Hi Kristine, I'm sorry for the delay with you getting feedback regarding the tumble dryer. The matter is being dealt with by our complaints team.
Best regards,
Game's reply15 May 2025, 10:59
Official
Hi Kristine, I'm sorry for the delay with you getting feedback regarding the tumble dryer. The matter is being dealt with by our complaints team.
Best regards,
kM
kristine M's updateReviewer Update
23 May 2025, 06:37Good day today is the 24th of May and too date no resolution I have been promised on numerous occasions with feed back and still no help I have called in so many times that my aunts son has taken this complaint over because his mom is not doing well due to this do you people think it's fair to make an elderly lady stress and wait for something she bought to make her a bit more comfertable only to find she cannot use it this very poor customer service I work in sales and I am so disappointed and shocked and I am linked to a mystery shopper company that rates game I'm contemplating contacting them maybe then we will have an answer
kM
kristine M's update23 May 2025, 06:37
Reviewer Update
Good day today is the 24th of May and too date no resolution I have been promised on numerous occasions with feed back and still no help I have called in so many times that my aunts son has taken this complaint over because his mom is not doing well due to this do you people think it's fair to make an elderly lady stress and wait for something she bought to make her a bit more comfertable only to find she cannot use it this very poor customer service I work in sales and I am so disappointed and shocked and I am linked to a mystery shopper company that rates game I'm contemplating contacting them maybe then we will have an answer
Game's replyOfficial
05 Jun 2025, 17:07Hi Kristine, sorry for the extremely late response to your complaint. The last feedback shows one off the managers is currently trying stock for a replacement. The moment there is any feedback or confirm of available stock you will be directly notified.
Best regards,
Game's reply05 Jun 2025, 17:07
Official
Hi Kristine, sorry for the extremely late response to your complaint. The last feedback shows one off the managers is currently trying stock for a replacement. The moment there is any feedback or confirm of available stock you will be directly notified.
Best regards,