1 reviews | Active since Jun 2017

28 Mar 2024, 16:57

Game Online Order

Yesterday at 5PM I got a call from your courier to make arrangements for delivery today. All I get today is a delivery failed notification 1:35PM, zero comms and no-one tried to deliver, the goods are returned to the store and they'll deliver tomorrow. I have been home all day today. It's a public holiday tomorrow, am I expected to sit around again and maybe get a delivery tomorrow with no communication again? It's the end of the day and no-one ended up coming back to me with a plan, couriers or help desk. I recommend people rather not buy online from Game, this has been pointless. ***. I've just called in and asked for a refund, not on Game, I won't support in future. You need to chat to your couriers.

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Replies (1)
Game
Game's reply29 Mar 2024, 08:51
Official
Hi James, thank you for reaching out. I'm so sorry your order wasn't delivered as expected and for the inconvenience this caused. This is not the experience we want you to have. Your cancellation request has been escalated and you will be reverted to.