Game online order

Online order

I ordered a tv online at Game on the 4th of December which was Monday and on Tuesday the 5th I received an sms saying that my order had been handed over to the courier. On Wednesday the 6th I received a call from a courier guy asking for my address and I told him, he then said the driver would call me on the next day. On Thursday the 7th I received another call from the courier saying that he can see my tv and asking for directions, when I gave him directions he said I was too far from where he was going, again on Friday the 8th I received another call from them and the guy said the same thing as the guy who called on Thursday, when I gave him directions he said my destination was too far from where he was going and that the person who will be coming to my area would contact me and up until today nobody have contacted me. On Saturday I chatted with game on their chat box and on Sunday morning I received a call from game online shopping and the lady apologized and said that my order was going to be delivered to me on the same day or the next day Monday the latest, on Monday afternoon I contacted the same number as I could see that it was getting late and nobody had contacted me for directions, the lady I spoke to checked for me and when she got back to me she said that he saw on the system that my order was handed over to the courier services and that she contacted them and they told her that they received my order late and she apologized for the inconvenience and promised to have my order delivered to me yesterday which was Tuesday and that she would contact me in the afternoon to confirm whether it was delivered but my order was not delivered and she never contacted me to do a follow up. Today is day 9 since the order date and the game online policy says they deliver between 2-5 days from the order day, I don't know what to do now I have contacted Game more than once regarding the same order but it looks like nobody is taking me serious. I am very disappointed at Game, this is not the first I ordered online but for the first time this is happening to me and I am very disappointed, it's like I'm caught between Game and the courier service 😞 😔 😢