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Rowenta R

1 reviews | Active since Jan 2022

18 Dec 2025, 09:35

Game online order

I’m very unhappy with the poor service received from Game.

I placed an order ***), supposed to be delivered on Sunday 14 Dec, I received an email to say it is delayed. On Monday it was again not delivered as the driver **** and said there was no one at home. We were at home all day, even working outside by painting and there was no delivery.

On Tuesday I received a call at 19:47 from the driver telling me he is still in Tembisa and will not be able to deliver and that I should change my delivery address so he can deliver it on Wednesday.

On Wednesday I received a call from Game, telling me the driver returned the item to the store saying there is no one at the delivery adress. Lies again. And all I am supposed to accept is a sorry! This is ridiculous and unacceptable

The person from game that called me dropped the phone in my ear after i complained and insisted i need my order delivered yesterday.

How is this acceptable?

0
Replies (3)
Game
Game's reply18 Dec 2025, 10:24
Official
Hi  Rowenta, thank you for reaching our. I am so sorry to hear that you have not received your order as of yet. Kindly be advised that your query is with our senior team to assist you accordingly. The agent will contact you as soon as they have an update.
RR
Rowenta R's update19 Dec 2025, 10:01
Reviewer Update
Still more lies from Game, yesterday i was promised a delivery today and now i receive an e-mail with a delivery note for Saturday 20/11/2025. I am VERY disgusted with the poor service.
Game
Game's reply19 Dec 2025, 12:00
Official
Hi Rowenta, I'm sorry that your order wasn't delivered as promised and that you've been given the runaround by the courier. Your query has been escalated, as advised by the agent, and you will be contacted with feedback.