Game online never ever again

I bought a printer on 17 April. On the 28 April I cancelled the order due to lack of communication to me. The person confirmed that he cancelled the order and that I would get a refund within 2 to 5 working days. Sunday 3 May I received a SMS that the printer is dispatched. I phoned them and the person on the phone could see that the order was cancelled but the cancellation was not given through to the depot. They will phone me on the next day to say what is going on. Well today Wednesday after I heard nothing from Game , the printer is delivered. I rejected the delivery as the lady told me to do. I received an email for the confirmation of delivery. I phoned them, no the cancellation can only be confirmed after the received the printer back at the depot. And then the refund processing will begin. It was not my mistake that their communication to the depot is not up to standard. They wasted petrol, time to make an unnecessary delivery. And I must wait another week for my refund. This was the last time i will ever use game online shopping. It doesn't help to email the web support either, on the website they say that they will respond within the same business day, but I haven't received any response.