Game online Never buy from them

Never Ever buy at Game online in January I bought a new laptop from game online. As I live in a small town and there is no game near me. The nearest game is 150 km way from me. On August the laptop just decided to stop working. After emails and phonecalls they came and collect the laptop. On the 23 of August I received an sms that i can collect the laptop.after phone calls and emails again they will send itBut yesterday I get a phone call the laptop is still at the supplier and they can not fix the laptop because it has an internal Crack. They cant tell me where the crack is and how did it get there. Nobody can tell me were and how. After phone calls again they are sorry. But they are waiting for the laptop to come back to the store. And then they will tell ne they are going to take my complaint to the complain department. If that is going to help me