GAME online needs to change their courier and services quality!

I am really just fed up and disappointed with Game online and especially with their quality of delivery and customer delight. I placed an order online on the 1st of August 2018. I received damaged goods like I've noted before. After arranging for new goods to be delivered at 17h30, I received it at 19h24, which already made me despondent, received another set of damaged goods. This time I emailed them immediately and waited for response this morning. I then had to call in myself and was advised I'd receive a call later today but I cannot wait any longer because this has become an ********** experience and I just want a refund so that I may take my business elsewhere. Can someone please help I am just really angry now and very disappointed!