GAME Online is the worst i have ever dealt with.

Game online is a joke and its an absolute travesty that they claim to have a functioning system that supports online shopping.

On black Friday I ordered an Xbox One that comes with a second controller and two charge and play kits online.

The first issue arose on the 6th of December when only the charge and play kits where delivered when i enquired i was told that they are dispatched from different locations and should arrive in the next week.

The 13th of December arrived and unfortunately for me i was in Port Elizabeth for a graduation and the package was signed for by my helper who has no idea what an xbox is or what it should look like. I came home and to my chagrin I find that it is again two xbox charge and play kits.

For those keeping score at home thats 4 x box charge and play kits and zero Xbox Ones or extra controller. I called them the following morning to sort it out even offering to go to one of their stores to return the incorrect package and collect the correct one. I was told that there is no game online support for any of the stores in the Eastern Cape and that I would have to deal with them directly. After 4 phone calls on Saturday morning with 4 different people the last one promised to call me back later that afternoon with feedback. I even asked for a time as they had promised to call back an hour later but never did before, they committed to 3 o'clock in the afternoon. When i called again at 16:30 because i had not received any communication from them i was greeted with an automated message telling me they close at 12 on saturdays i spoke to the lady at half past 11 she knew full well she would not call me back but **** anyway for what reason i dont know i must of sounded like a clown on the other line. I called again on sunday and was promised feedback before the day was done and what do you know i received none again. I could not call monday as it was a public holiday so i called on the Tuesday and again was given a ****amaime story that the item was with the courier company and they would confirm delivery soon. Two days later still no delivery mind you this was all supposed to be sorted in 10 working days. I called again only to be told that no in fact the item was not yet dispatched at which point i requested that they cancel the whole thing and get their items, the lady on the phone seemed to not understand this and again i was promised feedback in the form of her manager calling the manager never called people. Eventually a very helpful lady by the name of Andisiwe assisted or so i thought with the cancellation of the order she organised that the courier company come pick up the incorrect items and let me know that even though this was through no fault of my own it would take 7 to 14 working days from the day that the item arrives back at their depot to receive my money back. I called again just after Christmas to ensure everything was in order only to again be told that no in fact the order was not cancelled and was still very much active i even received an email confirming delivery HOW SWAY???????. When i eventually got Andisiwe on the phone again she had the misfortune of informing me that my enquiry was assigned to someone else during my initial calls and that she had handed it over to her to finalize which she never did. By this point i had also sent four emails, and lodged a complaint on their website this is over and beyond the multiple phone calls i have placed. I write this on the second of January 2020 more than a month after i placed my order no nearer to this ordeals conclusion. I just got off the phone with them and they again now claim that the correct items were delivered, why would i be calling everyday if that was the case GAME why. I have never dealt with people that care less about their customers my little R5000 may be a drop in the ocean to them but its a lot of money for me and ive been sent pillar to post for the past month about this.