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jj
jenelina.g jenelina.g

1 reviews | Active since May 2016

16 Sept 2024, 09:04

GAME ONLINE IS THE WORST!!!

GAME ONLINE IS THE WORST!!! I am extremely upset with the service I have received. I placed an online order on the 7th of September, on the 8th I got an sms to say that it would be delivered, however the guy **** and said he tried to deliver but I was not available. This can be checked as I received another wumdrop from makro at the same time at the same address. I then cancelled the order on Tuesday as I needed this item for Tuesday and since it was not going to be delivered it was of no use to me anymore.

Since Tuesday the 10th I have been following up to see where my refund is. No one has answers for me as they cannot find the item between game and the courier. As far as I am concerned this is NOT my problem. I did not receive this item therefore I should not be charged. I am out of pocket of R900!!!! This is actually ridiculous now.

0
Replies (8)
Game
Game's reply17 Sept 2024, 17:14
Official
 Hi Jennine, thanks for getting int touch. My humblest apologies for the delay of your item and for the lack of communication on our end. I do see that your details has been escalated to our complaints department and they'll be sure to inform you any updates. 
jj
jenelina.g jenelina.g's update18 Sept 2024, 11:02
Reviewer Update
This is not good enough!!!!!! I do not have the item nor do I have my money. This is an issue between you and your delivery partner, not me!
Game
Game's reply18 Sept 2024, 14:06
Official
I understand this matter is frustrating, however, your query is under investigation, which may be a lengthy process and for that we do require your patience for. Rest assured, my team will keep you in the loop. 
jj
jenelina.g jenelina.g's update18 Sept 2024, 14:08
Reviewer Update
How can you take over a week to find out what has happened with one order?
Game
Game's reply19 Sept 2024, 10:00
Official
It all depends on the severity of the case, however, my team will do their best to ensure you have feedback by the end of the week. 
jj
jenelina.g jenelina.g's update20 Sept 2024, 11:53
Reviewer Update
When will my refund be processed????
jj
jenelina.g jenelina.g's update25 Sept 2024, 15:55
Reviewer Update
Where is my refund??????
jj
jenelina.g jenelina.g's update26 Sept 2024, 11:20
Reviewer Update
STILL WAITING FOR MY REFUND!!!!!!!!