Game online is not working

I’m very disappointed. I ordered bedding from Game Almost 2 weeks ago through their online services where it stated it was an essential item. In there delivery information it states they at it would be delivered between 5-7 working days. I still have not received my package where I have paid everything in full. None of their staff are picking up the phones and their online chat service do not work. I went on their online chats 2 days ago and they ensured me I would have my products by today and still I did not receive it. The people who become available to speak to clients don’t even respond. When you do get a response from someone online they can’t even tell you when you will get your package. I will not order online from Game again especially if I have to sit waiting for my package like I am. Kindly investigate what the delay is, and insure delivery is made within the next 48 hours. Date : 20 April 2020