DM
Dineo M
1 reviews | Active since Jan 2024
23 Jan 2024, 19:23
Game online is not convinient.
Game is a reputable store however, shopping online from Game has proven to be a hell of an exercise whereas shopping online is supposed to be convenient. I have been waiting for my delivery for over 20 days whereas their website clearly states "Delivery in 2 – 5 days and up to 7 days if you live outside a major city." I've been calling everyday, and I still do not have my items delivered.
Helpful (0)
Replies (6)0
Replies (6)
Game's replyOfficial
24 Jan 2024, 11:04Hi Dineo, thank you for getting in touch. I'm sorry, for the wait you're having with getting your items. This is not the experience we want you to have. I've escalated your query, and you rest assured you will be contacted.
Game's reply24 Jan 2024, 11:04
Official
Hi Dineo, thank you for getting in touch. I'm sorry, for the wait you're having with getting your items. This is not the experience we want you to have. I've escalated your query, and you rest assured you will be contacted.
DM
Dineo M's updateReviewer Update
25 Jan 2024, 15:33Game online support is absolutely trash! Calling them everyday using my time and money only to be told the same thing over and over again "we apologise, we'll escalate the matter with the store..." My order is still not delivered, and now I'm told one of the items I ordered is out of stock yet its still up there on the website. This has been such a ********** experience. Definitely the last time I order anything from Game.
DM
Dineo M's update25 Jan 2024, 15:33
Reviewer Update
Game online support is absolutely trash! Calling them everyday using my time and money only to be told the same thing over and over again "we apologise, we'll escalate the matter with the store..." My order is still not delivered, and now I'm told one of the items I ordered is out of stock yet its still up there on the website. This has been such a ********** experience. Definitely the last time I order anything from Game.
Game's replyOfficial
26 Jan 2024, 10:01Thank you for coming back to us, Dineo. I'm sorry, your soundbar system still hasn't been delivered. Your query was escalated, and you will be contacted as soon as there's feedback from the store.
Game's reply26 Jan 2024, 10:01
Official
Thank you for coming back to us, Dineo. I'm sorry, your soundbar system still hasn't been delivered. Your query was escalated, and you will be contacted as soon as there's feedback from the store.
DM
Dineo M's updateReviewer Update
04 Feb 2024, 18:11I'm still waiting for my refund...7 working days has passed, no communication from Game whatsoever. Sent emails, called...I still do not have my money back. I can't believe I've come to hate this store so much!
DM
Dineo M's update04 Feb 2024, 18:11
Reviewer Update
I'm still waiting for my refund...7 working days has passed, no communication from Game whatsoever. Sent emails, called...I still do not have my money back. I can't believe I've come to hate this store so much!
Game's replyOfficial
05 Feb 2024, 10:12Hi Dineo, I'm sorry, you're awaiting your refund. Your query is with our finance team, and I have requested they urgently process the refund. You will be notified once this is done.
Game's reply05 Feb 2024, 10:12
Official
Hi Dineo, I'm sorry, you're awaiting your refund. Your query is with our finance team, and I have requested they urgently process the refund. You will be notified once this is done.
DM
Dineo M's updateReviewer Update
05 Feb 2024, 18:08Refund me for both items that I did not receive!!!
Order no. ***
I requested a refund on the following products:
Sinotec 2.1CH Soundbar System SBS-699HS
1
R1,999.00
Ultralink 32-70IN Ultra Link Fixed TV Wall Bracket UL-TMN3270
1
R249.00
And I'm only refunded for the Soundbar, what about the refund for the TV wall bracket? That is my money and it needs to be refunded too!!!
Stop treating customers like ****.
Order no. ***
I requested a refund on the following products:
Sinotec 2.1CH Soundbar System SBS-699HS
1
R1,999.00
Ultralink 32-70IN Ultra Link Fixed TV Wall Bracket UL-TMN3270
1
R249.00
And I'm only refunded for the Soundbar, what about the refund for the TV wall bracket? That is my money and it needs to be refunded too!!!
Stop treating customers like ****.
DM
Dineo M's update05 Feb 2024, 18:08
Reviewer Update
Refund me for both items that I did not receive!!!
Order no. ***
I requested a refund on the following products:
Sinotec 2.1CH Soundbar System SBS-699HS
1
R1,999.00
Ultralink 32-70IN Ultra Link Fixed TV Wall Bracket UL-TMN3270
1
R249.00
And I'm only refunded for the Soundbar, what about the refund for the TV wall bracket? That is my money and it needs to be refunded too!!!
Stop treating customers like ****.
Order no. ***
I requested a refund on the following products:
Sinotec 2.1CH Soundbar System SBS-699HS
1
R1,999.00
Ultralink 32-70IN Ultra Link Fixed TV Wall Bracket UL-TMN3270
1
R249.00
And I'm only refunded for the Soundbar, what about the refund for the TV wall bracket? That is my money and it needs to be refunded too!!!
Stop treating customers like ****.