Game online: *********** & Incapable of fulfilling orders

I have experienced ********** service by Game Store's online shopping platform. It's clear from social media that I'm one of thousands around the country. I ordered a trampoline for my child on 15th of December. (Order ***) The website advertises a 7 day delivery policy and states that orders by the 15th would be delivered by Christmas- both blatant false promises to consumers. On 17 December, I received an email that deliveries may take longer than usual due to a high volume of orders for Christmas- which I perfectly understood. But then, on 24 December, I received an email stating that my order was cancelled- just like that- with no explanation as to why and no apologies on the part of Game. The email they sent out gives the consumer no way forward to obtain a refund but instead forces the consumer to contact Game - either to spend hours trying to get the call center to answer the phone or days waiting for an email response. If the cancellation is on the part of Game, the refund should be immediate. I repeat, If the cancellation is on the part of Game, the refund should be IMMEDIATE. The consumer should not be inconvenienced in any way. In the meantime, Game is sitting with thousands of Rands of consumers' money over the festive season , while consumers have nothing to show for their purchases. Look at their Facebook page and you will find hundreds of complaints of a similar nature- unfulfilled orders, cancelled orders, no answer at the call center, no refund process given and even outright accusations of refunds being withheld (theft). Its shocking. The trampoline was a gift to my child to use and enjoy over the holidays and the disappointment of her having nothing, is huge to me. You have disappointed thousands of customers around the country due to your incompetence, If I could give Game online a rating of zero, I would. My question is, if Game lacks the manpower and the stock to fulfill online orders, why do they have an online shopping platform at all? Why do they make the false delivery promises on their website? Why did they advertise Christmas promotions that they were incapable of fulfilling? The trampoline was a newly advertised special. I trusted in Game that I could make an online purchase from them without fear- but after this experience, I don't know how I could ever trust the platform again. I seriously hope that this complaint goes to the highest level and is looked into with the proper scrutiny it deserves. Social media complaints will tell the tale I will take this to every consumer complaints website and social media platform available so that other consumers are made aware about this. As an Attorney myself, I will have to take this on in terms of the Consumer Protection Act if necessary.