GAME ONLINE - Faulty purchase not replaced or refunded

GAME Online - Purchased a faulty product in November 2022. Logged a complaint at their customer support center, called them numerous times, sent emails, etc. Until today the product is not fixed/replaced or refunded.

Details: Item: Goldair 130L Bar Fridge Model no: GBF-130W White Serial No: 032021W3010 Date of purchase: 17 Nov. 22 Proof of purchase: Online on 17 Nov. 22 Order No: *** Adress: 43 Eagle drive, Koro Creek Golf Estate, Modimolle, Nylstroom, Limpopo Province Damage Description: Since we received the product, it did not work. The light goes on but it does not get cold at all.