GAME ONLINE - EXTREMELY BAD SERVICE

PATHETIC SUPPORT OR NO SUPPORT RECEVIED BY TWO SENIOR CITIZENS IN THEIR 70'S FROM GAME

PROBLEMATIC / DEFECTIVE WASHING MACHINE PURCHASED FROM GAME ONLINE DATE OF ORDER : 04 NOVEMBER 2020 INVOICE NUMBER : 200 027 505 ORDER NUMBER : *** COMPLAINTS MADE FROM TIME OF DELIVERY OF WASHING MACHINE TO ONLINE SHOPPING *** 1. March 2021 – called online customer care line and logged complaint that washing machine had problem 2. 26 May 2021 - called online customer care line and logged complaint that washing machine had problem – REFERENCE No 919 564 3. 15 June 2021 - called online customer care line and logged complaint that washing machine had problem – REFERENCE No 942 548 4. 10 September 2021 - called online customer care line and logged complaint that washing machine had problem – REFERENCE No 1038 738 5. 03 October 2021 - called online customer care line and logged complaint that washing machine had problem – used same reference no. 6. Technician called out on 28 October 2021 – 25 days later after complaint logged 7. 01 November 2021 - called online customer care line and logged complaint that washing machine had problem – spoke to EMILY – new complaint logged 8. 11 November 2021 – follow up call to customer care as no response was received from complaint on 01 November 2021. 9. 01 December 2021 - follow up call to customer care as no response was received from previous complaint. Spoke to JERRY – explained to him that the users/owners of the washing machine are two senior citizens in their 70’s and that they have been washing clothes by hand as machine is not useable. 10. 02 December 2021 - follow up call to customer care as no response was received from complaint – spoke to SIZWE 11. 08 December 2021 - follow up call to customer care as no response was received from complaint – spoke to ****ANY 12. 10 December 2021 - follow up call to customer care as no response was received from complaint – spoke to CHULUMANCO 13. 13 December 2021 - follow up call to customer care as no response was received from complaint – spoke to WAARITH – was promised to receive a call later that day 14. 13 December 2021 - follow up call to customer care as no response was received from complaint – spoke to LYATON – said that he would escalate complaint and it seemed that the previous consultants EMILY, JERRY, SIZWE, ****ANY, CHULUMANCO and WAARITH did not notify DEFY about problematic washing machine. 15. 15 December 2021 – DEFY technician KAMERON did call out to assess machine 16. DEFY technician KAMERON called on approximately 22 December and stated that the shock absorbers on the washing machine will be replaced 17. 07 January 2022 – no action or repairs have been done 23 days later after DEFY technician KAMERON assessed washing machine. PLEASE NOTE THAT IN MOST OF MY CALLS I EXPLAINED THAT THE OWNERS OF THE WASHING MACHINE ARE TWO PENSIONERS IN THEIR 70’s, AND THAT THEY HAVE BEEN WASHING THEIR CLOTHING BY HAND BECAUSE THE WASHING MACHINE IS DEFECTIVE.