Game online

I have recently bought a fridge at Game's online platform on 3 July 2020 it was been 13 working days later and we still did not receive the fridge. I understand that there might be a delay but I did not receive any notification that the order has been received or a simple sms to inform me that there will be a delay. I have in the last 3 weeks call the call centre 4 times and only with the last call on 22/07/2020 a consultant with the Rowin promise to investigate why there is a delay in my order. The previous call I was informed that they are still within their SLA as if it is a competition to see how long a product can remain within SLA. Their lack of communication is very poor. The are not keeping to the promise of delivering their Products within the agreed SLA. Their Web page is out of date as it cannot even display an update of the tracking of their online products. This has been a very bad experience and would not recommend Game to other people. Other online platforms promise to deliver within 5 - 7 working days and deliver within 3 day from the date of purchase. IF I DO NOT RECEIVE MY ITEM ON DAY 14. I WILL SHARE THE EXPERIENCE ON OTHER PLATFORMS SO THAT EVERYBODY IS WARNED ON THE GAME EXPERIENCE.