MS
Moipoti S

1 reviews | Active since Dec 2019

17 Dec 2019, 07:46

Game Online

I ordered a phone on the 29th of November. It is still not delivered even to this day. I have been calling game since last week asking about the status of my order and each time they would tell me i would receive it the following day. I still dont have my fully paid phone. I then get an email to say they would like to confirm that I received my order, i called them almost immediately to inform them about the email but i did not receive my order. The agent told me that the messages are sometimes automated and it must be a mistake, she will put it on record that i have not yet received my order. I call again the following day and the days after that and i was told that their system shows that my order was delivered and signed for by the guy named Tim.

So i ask them the adress they delivered to, no one can access or see the adress that was delivered to. So they told me a long story but the bottom line is my order is still not in my hands.So to anyone who considers to order at game online, You will be fustrated...

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Replies (1)
Game
Game's reply17 Dec 2019, 10:46
Official
Hi there Moipoti,

Thank you for taking my call. 

With regards to our telephonic conversation, I will contact you regarding the final feedback.

Please let me know if you require any further assistance.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za