Game Online = Bad service

still waiting for an order I placed on the 13th June. It was supposed to have arrived the 20th. It's now the 29th.

For the past two days I have been in contact with the service center but for two days I have been told that they can't get in contact with the Canal Walk branch, where the item is being held. How can your customer care center not get hold of on of your branch for 2 days.

I shop online often, from boutique setups to large franchises, never before have I received such bad service.