Game Online bad news

I bought a washing machine online received it on the 27 November 2017. Reported a problem on the 3 December 2017. This person ********** contacted me on the 10January2018 for the fist time asking what the problem is after I have sent a complaint about the machine and I did sent him all the emails that I have sent from the 3rd of December2017. His response to this matter as follow:

Good day. Thank you for your valued e mail and I apologize for the delay in response. As per our prior conversation, The number for Whirlpool is ********** 401. Please may you contact Whirlpool and they would arrange for a technician to come out and inspect the machine. Kind Regards, Brandan Naidoo Web Support: Game Online Tel: ***

From my experience this is bad service for them to come back to me after a month and for me as a customer to still phone and make arrangements with Whirlpool but the product is still brand new and under guarantee.

I did sent them the emails complaining on a regular schedule not just on the 3rd of December2017 and still waited for more than a month for feedback.

For them to sent the stuff that you have bought online is no problem but if you have any problems with the product then they take there time and from my point of view the customer service is non existent.